Frequently Asked Questions electronic invoice
Here we list the most frequently asked questions and answers about digital invoicing.
Questions about (digital) invoicing? Click here. Questions about your invoice? Click here.
The most frequently asked questions about digital invoicing
- What is an electronic invoice?
- How can I receive my invoices electronically?
- Are there any costs invoiced in electronic invoices?
- What advantages do electronic invoices have?
- Can I change the email address for electronic invoices?
- Can I change to electronic invoicing at a later date?
- Are electronic invoices legally valid?
- I have never received an invoice from ArboNed. Do I have to register for electronic invoicing?
- Will I also receive demands electronically in the future?
- How can I register for direct debit collection?
- I can't find/remember my login details for the Vandaag employer's portal. What do I do?
- I want ArboNed to pay a credit invoice.
- My number of employees is different from what it says on the invoice?
- My contract has been terminated, but I have received an invoice.
- An invoice has been paid twice.
- Why should I indicate my preference?
- Contact
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Why should I indicate my preference?
You can choose between two options to receive your invoice. For this reason, ArboNed requests that you indicate your preference. You can choose from the following options:
- by email with the invoice attached in PDF
- by post at your invoice address
If you would like to continue receiving the invoice by post, you can select this option.
What is an electronic invoice?
The electronic invoice replaces the invoice you used to receive from ArboNed by post. An electronic invoice is the electronic version of the paper invoice. You receive this invoice by email; it is environmentally friendly and more convenient for you as a customer.
How can I receive my invoices electronically?
Via the link in the email you can indicate that you wish to receive invoices from ArboNed electronically in the future. You must also state the email address that ArboNed should send the invoice to.
Are there any costs invoiced in electronic invoices?
The electronic invoice from ArboNed is free of charge for you as a customer.
What advantages do electronic invoices have?
Electronic invoices are delivered faster than by post. They are also more environmentally friendly and more convenient. In addition, the invoices are stored electronically, so that you can consult your invoices at any time in the employer's portal Vandaag. If you do not have a ArboNed absence subscription and no acces to Vandaag, please contact us.
Will I still receive my invoice by post?
If you opt for electronic invoicing, you will no longer receive invoices by post. You will receive all invoices from ArboNed on the email address you have given us.
Can I change the email address for electronic invoices?
If you need to change the email address for electronic invoicing, you can do so in the employer's portal Vandaag. You can change the email address of the Invoicing Contact Person under Employer Info / Change contact persons. If you do not have a ArboNed absence subscription and no acces to Vandaag, please contact us.
Can I change to electronic invoicing at a later date?
If you wish to change to electronic invoicing from ArboNed at a later date, just send a request to your fixed contact person at ArboNed. State your debtor and contract numbers and the email address on which you wish to receive the invoice.
Are electronic invoices legally valid?
Electronic invoices are legally valid. The State Secretary of Finance on 12 February 2009 approved electronic accounting. It is up to entrepreneurs themselves how they store invoices sent and received.
I have received an invoice. What is it for?
You will find an explanation of the amounts on the invoice in the attachment. Your invoices are listed in the employer's portal Vandaag under Employer Info / Invoicing. If you do not have a ArboNed absence subscription and no acces to Vandaag, please contact us. You receive the invoice because ArboNed has done work for you or one of your employees. You will also receive an invoice for your subscription costs per employee.
I have never received an invoice from ArboNed. Do I have to register for electronic invoicing?
Perhaps you are paying the costs for ArboNed through your sick leave insurer and you have not (yet) purchased services from ArboNed that are not covered by your package. After registration you may receive an electronic invoice from ArboNed. The way you pay your sick leave insurer will remain the same.
I want to receive a copy of an invoice. Where can I find it?
Invoices are stored in your account in the employer's portal Vandaag. You can find the invoices under Employee Info / Invoicing. If you do not have a ArboNed absence subscription and no acces to Vandaag, please contact us.
Will I also receive demands electronically in the future?
If you opt for electronic invoicing, you will also receive demands electronically. For questions on a demand you can contact the Debtor Management department on debiteurenbeheer@arboned.nl.
How can I register for direct debit collection?
Opting for direct debit collection has a number of advantages. You no longer have to schedule payments, and the invoice will be paid on time. To register your company for direct debit collection, please complete the SEPA form. You can send the form to:
ArboNed
Attn. Bedrijfsbureau
Antwoordnummer 9300
3500 ZC Utrecht
How can I pay my electronic invoice?
We look forward to receiving your payment within the payment term after the invoicing date. At present, we do not yet offer supplemental electronic payment options. However, you can authorise us to collect your invoice by means of SEPA direct debit collection.
I can't find/remember my login details for the Vandaag employer's portal. What do I do?
In the login screen(https://vandaag.arboned.nl) you can reset your password. If you do not yet have a Vandaag account click here to create an account.
I want ArboNed to pay a credit invoice.
In principle, credit invoices are set off against payment of the next invoice.
If you still wish the credit invoice to be paid to you, send a request to the Debtor Management department on debiteurenbeheer@arboned.nl stating your invoice number and debtor number. Also state the IBAN into which the payment should be paid.
My number of employees is different from what it says on the invoice?
You can report employees joining and leaving your company through our sick leave portal Vandaag.
- To report someone leaving: Employees | Open name (click 2x) | Employment data | Left the company
- To report someone joining: Employees | Add on the left
Then adjust the total number of staff:
- Employee info | Contract structure | Add
If the Add button is missing, you only have to state the number of employees joining or leaving.
Then send a message to info@arboned.nl stating your debtor and invoice numbers, with a request to adjust the invoice.
If you keep the number of staff up to date, you will receive the correct invoice from ArboNed.
The total number of staff is also used to calculate your sick leave figure. You can find sick leave figures under Reports.
If you do not have login details for the sick leave portal Vandaag, click here.
My contract has been terminated, but I have received an invoice.
You can find the notice period in our General Terms and Conditions.
If you terminated the contract with ArboNed on time, please send a message to bedrijfsbureau.zm@arboned.nl stating your debtor and contract numbers.
If you have a combined contract through a sick leave insurer, please send a message to bedrijfsbureaucombiverzekeraars@arboned.nl stating your debtor and contract numbers.
My address and/or contact details have changed.
You can adjust these details in the sick leave portal Vandaag.
- Employer Info | Basic information | Change employer
You will receive the next invoice with the adjusted details.
If you do not have login details for the sick leave portal Vandaag, click here. If you do not have a ArboNed absence subscription and no acces to Vandaag, please contact us.
My company name has changed.
Company names can only be changed by submitting a recent extract from the Chamber of Commerce. Please send this extract to info@arboned.nl stating your debtor number, with a request to adjust the company name.
If you have a combined contract, do not forget also to inform your sick leave insurer of the name change.
An invoice has been paid twice.
Please contact the Debtor Management department on debiteurenbeheer@arboned.nl stating your invoice and debtor numbers.