Frequently asked questions about invoicing

I have received an invoice. What is it for?

You will find an explanation of the amounts on the invoice in the attachment. Your invoices are listed in the employer's portal Vandaag under Employer Info / Invoicing. If you do not have an absence management subscription with ArboNed and you do not have access to Vandaag, please contact us via 030 299 61 11 or info@arboned.nl. You receive the invoice because ArboNed has done work for you or one of your employees. You will also receive an invoice for your subscription costs per employee.

I would like to request a copy of an invoice. Where can I find it?

Invoices are stored in your account in the employer's portal Vandaag. You can find the invoices under Employer Info / Invoicing. If you do not have an absence management subscription with ArboNed and you do not have access to Vandaag, please contact us at 030 - 299 61 11 or info@arboned.nl.

The number of employees on the invoice is incorrect. How can I adjust this? 

• Don't you register your entire employee database, but only the employees who have reported sick?

Then you can change the number of employees via our absence portal Vandaag. 

You do this as follows:

• Log into Vandaag
• Go to: Employer info | Contract structure | Add
• Send a confirmation to info@arboned.nl as soon as you have made the change in Vandaag. 

Don't you have a login account for Vandaag? Please click here to create an account. 

• Is your entire workforce registered in Vandaag?

You can report employees joining and leaving your company through our absence portal Vandaag. 

You do this as follows

1. Log into Vandaag
2. To report someone leaving: Employees | Open name (click 2x) | Employment data | Left the company
3. To report someone joining: Employees | Add in bottom left corner
4. Send a confirmation to info@arboned.nl as soon as you have made the change in Vandaag. 

Don't you have a login account for Vandaag? Please click here to create an account. 

I have received an invoice from ArboNed, even though I have terminated my contract.

If you have received an invoice from ArboNed by mistake, please contact ArboNed at 030 - 299 61 11 or info@arboned.nl.

 

How do I find my invoice in the Vandaag portal?

You can view your invoices in our absence portal Vandaag. 

You do this as follows:

• Log into Vandaag
• Go to: Employer Info | Invoicing 

Don't you have a login account for Vandaag? Please click here to create an account. 

 

There is an incorrect contact or address on my invoice.

You can change your address or contact details via our absence portal Vandaag. 

You do this as follows:

1. Log into Vandaag
2. Go to: Employer Info | Basic information | Change employer 

Don't you have a login account for Vandaag? Please click here to create an account. 

I would like to change the company name on the invoice.

You can only change a company name with a recent extract from the Chamber of Commerce. You can email this request with the extract to info@arboned.nl, stating your account receivable or contract number. Do you have an agreement with ArboNed in combination with an absence insurance policy? In that case, you must report the change via your insurer. 

How can I pay my electronic invoice?

We look forward to receiving your payment within the payment term after the invoicing date. At present, we do not yet offer supplemental electronic payment options. However, you can authorise us to collect your invoice by means of SEPA direct debit collection.

 

How can I register for direct debit collection?

Opting for direct debit collection has a number of advantages. You no longer have to schedule payments, and the invoice will be paid on time. To register your company for direct debit, please complete the SEPA form. You can send the form to:

ArboNed

FAO Bedrijfsbureau

Antwoordnummer 9300

3500 ZC Utrecht

 

I have received a reminder, whom can I contact about this?

If you have received a reminder, please contact the Accounts Receivable department – debiteurenbeheer@arboned.nl via 030 - 299 61 77.